Welcome to The Colne House Surgery website

The partners and staff at The Colne Practice are immensely proud to report that, together with Gade Surgery and Chorleywood Health Centre, we have completed the first wave of Covid vaccinations to our vulnerable over 80 age group! This was a huge effort, with all three practices working closely together, and makes us the FIRST GP site in the area to have started the vaccination project. We also managed to vaccinate residents from Westerley Care Home with the help of their staff and management, who brought many of the residents to the practice in minibuses. Our doctors and nurses continue to offer routine and emergency appointments and we are looking forward to a happy and healthy 2021.


The NHS Covid-19 vaccination programme is now underway and is starting to be rolled out in GP-led vaccination centres. The information below answers some of patients’ key questions about getting the vaccine.

1. When will I be getting the vaccine? 
To protect those who are the most as risk first, the vaccine is initially being offered to patients aged 80 and over. More information about how the vaccine will be rolled out to people in order of priority, starting with those who most need protecting from the virus, is in the Why do I have to wait? leaflet.

Vaccinations are underway in the Watford and Three Rivers areas for the first eligible groups.  Patients need two doses of the vaccine 10 to 12 week apart.

2. How will I be invited for an appointment?
GP practices are working through our lists of eligible patients and we will contact you to invite you to book your appointment when it is your turn. You will need to book an appointment for both your first and second dose. 

Please DO NOT contact the surgery to try to make an appointment for a COVID vaccine before you hear from us. This will allow our staff to focus on helping patients needing medical help as well as starting to contact patients about vaccine appointments when we’re able to do so.  Practice staff are not currently able to give you any more information than we have provided here.

3. Where will I be getting the vaccine? 
GP practices are working collaboratively to run local vaccination centres. Together, our teams bring years of experience and knowledge on delivering vaccination programmes. The vaccination centre for our patients is at The Colne Practice and this is where you will come for your vaccine.
The Pfizer vaccine is safe and highly effective, but it is complex to move, store and prepare and so can only be given in vaccination centres that meet particular requirements. 

4. Will housebound and care home patients be able to have the vaccine at home in the same way as for the flu vaccine?
We will be making arrangements to offer the Covid-19 vaccine in people's homes and in care homes for people who are unable to get to a vaccination centre.

We can’t confirm when that might be as this may have to wait for supply of the right type of vaccine. This is because only some vaccines can be transported between people’s homes.

You can also find more information about the vaccine on the NHS.UK website.

Latest government advice on coronavirus

If you or anyone in your household has a high temperature, loss of taste or smell or a new and continuous cough even if these symptoms are mild, you should all stay at home. Do not come to the practice or go to a hospital; instead go to NHS 111 online coronavirus service to check your symptoms and follow the specialist medical advice. Only call 111 if you cannot get online to check your symptoms or if your symptoms worsen. Please do not call  the practice for medical help linked to coronavirus.


When you call to make an appointment at the surgery you will be asked by the Receptionist for the reason for your appointment and a series of questions regarding your symptoms. This is so we can decide how best to help you.

You will initially be booked a telephone consultation with a GP who will call you back to assess you.  If they can, the GP will provide you with advice during the telephone consultation.  If necessary and where possible, the GP may also conduct a video consultation with you.  Only if the GP decides that you need to be seen in person will you be offered a face to face appointment and asked to come into the surgery.

In light of this new approach, appointments can no longer be booked online.

 Repeat prescriptions

Due to Coronavirus we are encouraging all our patients to order their repeat prescriptions online via our website. Please see the “Prescriptions“ page of our website.   We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to patient’s nominated pharmacy. If you have not already done so, please nominate a local pharmacy of your choice from where you can pick up your prescriptions going forward.  You can nominate a pharmacy through our website when you order your prescription online or you can ask your usual pharmacy to set this up for you.

For those patients that do not have access to online facilities you can still post or drop-in your repeat prescription at the surgery. A repeat prescription box is available inside the main entrance to the surgery for use when the surgery is open otherwise simply post your request through the letterbox. Please nominate a pharmacy on your prescription request from which you can pick up your prescription medications going forward.

Thank you for your corporation during this challenging period.

Jackie Porter - Practice Manager


(Site updated 26/04/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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