Welcome to The Colne House Surgery website

We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.

We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.

The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.

We want to make sure you can all be confident about accessing or visiting local healthcare services safely.

Thank you for your understanding and your cooperation with this – it makes a huge difference.

Latest government advice on coronavirus

If you or anyone in your household has a high temperature, loss of taste or smell or a new and continuous cough even if these symptoms are mild, you should all stay at home. Do not come to the practice or go to a hospital; instead go to NHS 111 online coronavirus service to check your symptoms and follow the specialist medical advice. Only call 111 if you cannot get online to check your symptoms or if your symptoms worsen. Please do not call  the practice for medical help linked to coronavirus.


When you call to make an appointment at the surgery you will be asked by the Receptionist for the reason for your appointment and a series of questions regarding your symptoms. This is so we can decide how best to help you.

You will initially be booked a telephone consultation with a GP who will call you back to assess you.  If they can, the GP will provide you with advice during the telephone consultation.  If necessary and where possible, the GP may also conduct a video consultation with you.  Only if the GP decides that you need to be seen in person will you be offered a face to face appointment and asked to come into the surgery.

In light of this new approach, appointments can no longer be booked online.

 Repeat prescriptions

Due to Coronavirus we are encouraging all our patients to order their repeat prescriptions online via our website. Please see the “Prescriptions“ page of our website.   We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to patient’s nominated pharmacy. If you have not already done so, please nominate a local pharmacy of your choice from where you can pick up your prescriptions going forward.  You can nominate a pharmacy through our website when you order your prescription online or you can ask your usual pharmacy to set this up for you.

For those patients that do not have access to online facilities you can still post or drop-in your repeat prescription at the surgery. A repeat prescription box is available inside the main entrance to the surgery for use when the surgery is open otherwise simply post your request through the letterbox. Please nominate a pharmacy on your prescription request from which you can pick up your prescription medications going forward.

Thank you for your corporation during this challenging period.

Jackie Porter - Practice Manager


(Site updated 16/07/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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