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150312 Population Groups.doc

2014/15 PPG Summary

It has been a very busy year for the practice and General Practice as a whole..

Opportunities for new and existing patients to join our virtual PPG continue to keep our PPG size consistent and we are always keen to hear from our patients how we are doing. As a practice we understand the importance and validity of feedback.

We are very thankful for those members of our virtual group and the wider practice community who continue to give us feedback on the service that we offer patients. At the end of March 15 we have planned a close of year Newsletter, to thank our patients for their continued support, to give a progress statement on initiatives affecting the practice and to welcome fresh PPG members and their thoughts on the service and quality of care we offer.

The bullet points below are a summary of the agenda items that the PPG and the practice have focussed on from April 14 and will make up some of the newsletter content.

-  Improving access for patients

-  Implementing the new changes to our GMS contract

-  Quality Care Commission GP practice visits

Improving Access:

To our building

The practice is very lucky to operate from a purpose built building, however, we are very conscious of the constraints that being in an older building bring. We share our parking with the next door practice and we have very limited spaces for all our patients. Parking is a constant concern for our patients but we do not have the land to provide any further spaces.

We have disabled access to the rear of the building and have been asked about installing a lift to allow our less able patients to be able to access the consulting rooms on higher floors. We have consulted with lift specialists but do not have the internal space for a lift and its weighted mechanism to fit inside the exiting stairwell.

To appointments

As a practice we believe that our availability of appointments suits the needs of our patients. As we operate a personal list system our patients have the opportunity to consult with the same GP. However, we have taken on board feedback regarding the timing of appointments and have offered extended hours since October 2013. This has taken the format of early morning phlebotomy and early morning and later evening GP appointments. We are unable to offer later phlebotomy as the blood needs to be collected and taken to the hospital for testing.

The same feedback led us to be part of the Prime Ministers Challenge Fund initiative and we have been part of Watford Care Alliance and offered appointments to our patients from 8am to 8pm 7 days a week either at our practice or in the hub location. This pilot ran from the summer of 2014 until the end of March 15.

Implementing changes to the GMS contract

The changes to the GMS contract has allowed us to gain feedback and reflect on this as a practice.

Friends and Family Test

This ‘test’ asks patients if they would recommend the practice to friends and family, and we have a contractual obligation to give these responses to NHS England. We have a box in reception and post cards for all our visiting patients to fill in. So far the feedback has all been favourable.

Summary Care Record

From March 2015 the practice clinical database is now ‘sharing’ certain clinical details with other NHS bodies, such as hospitals, out of hours services and other GP practices. The only information that is being shared is medications, allergies and sensitivities. By providing this information should a clinician attend to you in an emergency situation they will be able to provide greatly improved standard of care. However, if a patient tells us that they do not wish this information to be shared then a note can be made on their medical records and the information will not be shared.

Care Quality Commission visits

We were one of the first practices to be audited in September 2013 and measured against the Care Quality standards. Since then the auditing and focus of the visits has changed and the practice was, again, selected to be one of the first audited against the new framework. We had our visit in March 2015 and are awaiting our report.

As a practice 2 areas that were particularly important and useful to us were:

Evidence and examples of the quality and care provided-

We had to produce a 1,000 word statement that quantified the care and focus of the practice to specific population groups. This has been uploaded at the beginning of this report and allows our patients to read about the work that the practice has been doing behind the scenes.

Patient feedback

The Inspector spent some of her visit speaking with patients and also reading feedback that had been left by patients specifically for her. In all there were 32 comment cards and each and every one complimented the care provided by our doctors and nurses.

Thank you to everyone who had, and took, the opportunity to feed back to us.

If you would like to join our PPG you can either complete a form from reception or email us on our dedicated email address ppg.colnepractice@nhs.net

Opening Times

Since October 2013 we have offered extended hours. 

You can call the surgery on 01923 776295 between 8.00am and 6.30pm on weekdays or come in to reception between these hours.  There is always a doctor or a nurse available between 8.00 am and 6.30 pm and from 7.30 am on Tuesdays and Thursdays for pre-booked appointments:

GPs 

Dr Maden & Dr Khurjekar- Monday to Friday job share with one afternoon off

Dr Foreman & Dr Parekh - Monday to Friday with one afternoon off

Dr Orsi & Dr Quinn - Monday to Friday job share with one afternoon off

Dr Fernandes & Dr Edwards - Monday to Friday job share with one afternoon off

Dr Yahya - Monday to Friday with Wednesdays off

Dr Whittaker - Monday & Wednesday mornings

We are currently recruiting for another partner however, in the meantime, Dr Gurdip Sahota, is here on Monday, Tuesday and Friday mornings and Thursday all day.

Nurses

Isobel Brew - Monday, Tuesday & Wednesday mornings 

Steph Goodchild - Monday & Friday all day (until 4.30 pm) & Tuesday and Thursday mornings

Jade O'Driscoll - Monday to Thursday all day

Pippa Blair - Thursdays & Fridays all day (10.00 am start)

Phlebotomists

Alison Woods - Monday to Friday until 3.30 pm with Wednesdays off

Mel Boucher - Tuesday to Thursday all day (until 4.30 pm) and Friday until 3.30 pm

We are closed from 6.30pm until 8.00am apart from our extended hours days and are closed at weekends and on Bank Holidays.

Herts Urgent Care provides emergency cover when we are closed. They can be reached on 03000 333 333 or you can call 111 for non urgent health advice. 

 
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